Eligibility for Refunds:

• Refunds are applicable for eligible items within 30 days from the date of purchase.
• Custom-made or personalized items may not be eligible for a full refund.

Conditions for Refunds:

• Items must be in their original condition and packaging.
• Proof of purchase is required for all refund requests.
• The item must not have been worn, altered, or damaged.

Refund Process:

• To initiate a refund, please contact our customer support team at info@369jewels.com.
• Our team will guide you through the return process and provide you with a Return Authorization Number.
• Once the returned item is received and inspected, we will process your refund.

Refund Options:

• Refunds will be issued to the original payment method used for the purchase.
• It may take up to [X business days] for the refund to be reflected in your account.

Shipping Costs:

• Original shipping charges are non-refundable.
• The customer is responsible for return shipping costs unless the return is due to an error on our part.

Exchanges:

• If you wish to exchange an item for a different size or design, please contact our customer support team.

Non-Refundable Items:

• Engraved, resized, or custom-made items are non-refundable unless they are defective or damaged upon arrival.
  

Contact Us:

If you have any questions or concerns about our refund policy, please reach out to our customer support team at info@369jewels.com.

Please note that our refund policy may be subject to change. We recommend reviewing this policy periodically for any updates. Your satisfaction is our priority, and we strive to ensure a seamless and enjoyable shopping experience at 369 Jewels.